Privacy Policy

Droidnex (“Droidnex,” “we,” “us,” or “our”) is a software and AI development studio headquartered in Hyderabad, India. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you have.

By using our website at droidnex.com or engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically.

Information you provide

• Enquiry and contact details — name, email address, company name, phone number, and the message or project description you submit through our contact or enquiry forms.
• Project information — requirements, briefs, documents, or materials you share with us during discovery, scoping, or delivery of a project.
• Billing and payment details — invoicing information such as GST number, business address, or bank details, shared in the context of a commercial engagement. We do not store payment card details directly.

Information collected automatically

• Usage data — pages visited, time spent, referral source, and interactions on our website, collected via analytics tools.
• Technical data — IP address, browser type and version, operating system, and device type.
• Cookies — we use minimal, functional cookies to maintain session state and understand aggregate traffic patterns. We do not use advertising or tracking cookies.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate with prospective or current clients
• Scope, deliver, and manage projects under a client agreement
• Send project updates, invoices, and renewal reminders
• Improve and maintain our website and services
• Comply with applicable legal and regulatory obligations, including GST filing requirements under Indian law
• Protect the security and integrity of our systems

We do not use your information for automated decision-making or profiling, and we do not use it for any purpose unrelated to our services without your explicit consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with third parties only in the following limited circumstances:

• Service providers — third-party tools we use to operate our business, such as cloud hosting providers, email delivery services, analytics platforms, and project management tools. These providers are contracted to process data only on our behalf and in accordance with our instructions.
• AI and infrastructure providers — if your project involves AI features, relevant anonymised or scoped data may be processed by third-party AI providers (such as OpenAI, Anthropic, or Google) as part of delivering your agreed solution. This is always disclosed in your project agreement.
• Legal obligations — where required by law, court order, or a valid request from a government or regulatory authority in India or applicable jurisdictions.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified in advance.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. In practice:

• Enquiry data from contacts who did not proceed to a project is deleted after 12 months of inactivity.
• Client project data is retained for a minimum of 3 years after project completion for legal and auditing purposes.
• Financial records, including invoices and GST data, are retained for 7 years as required by Indian tax law.

5. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted communications (HTTPS), and restricted internal access to sensitive data.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at info@droidnex.com.

6. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where we have no legal obligation to retain it
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@droidnex.com. We will respond within 30 days. We may need to verify your identity before processing your request.

7. Cookies

Our website uses cookies to support basic functionality and measure aggregate visitor behaviour. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our site, but will not affect your ability to contact us or use our services.

8. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies only to droidnex.com and our direct services. We are not responsible for the privacy practices of any external sites and encourage you to review their respective policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The “Last updated” date at the top of this page will always reflect the most recent revision. We will notify active clients of any material changes by email.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Droidnex
Hyderabad, Telangana, India
Email: info@droidnex.com